Setting up email in Outlook, Gmail, Apple Mail

Before you start, you need an email account created in cPanel. If you haven't done that yet: cPanel → Email Accounts → Create → Enter username + password.

Once the account exists, use these settings in any mail client.

The universal settings

These work for every mail client — desktop, mobile, web. Use them as the source of truth.

Field	Value
Incoming server (IMAP)	mail.yourdomain.com
Incoming port	993
Incoming encryption	SSL/TLS
Outgoing server (SMTP)	mail.yourdomain.com
Outgoing port	465
Outgoing encryption	SSL/TLS
Authentication	Required (password)
Username	your full email address
Password	the password you set in cPanel

Substitute yourdomain.com with your actual domain throughout.

Apple Mail (macOS)

1. Mail → Settings → Accounts → + (add).
2. Select Other Mail Account.
3. Fill in name, full email address, and password.
4. Mail will try to auto-configure. It usually fails for third-party hosts — click Sign In manually when it prompts.
5. Fill in the IMAP settings from the table above.
6. Check both Mail and Notes (or just Mail) and click Done.

Apple Mail (iPhone, iPad)

1. Settings → Mail → Accounts → Add Account → Other → Add Mail Account.
2. Fill in name, email, password, description. Tap Next.
3. Select IMAP tab.
4. Under Incoming Mail Server: Host mail.yourdomain.com, username = full email, password.
5. Under Outgoing Mail Server: same host, username, password.
6. Tap Next. If it succeeds, it saves. If it fails, re-check the ports — iOS sometimes defaults to 143 (non-SSL) which won't work.

Outlook (Windows, Mac)

1. File → Add Account.
2. Enter your email address → Advanced options → Let me set up my account manually → Connect.
3. Choose IMAP.
4. Fill in the IMAP settings from the table above. For outgoing (SMTP), expand "More settings" and enter port 465, SSL/TLS.
5. Click Next and enter your password.

Gmail (adding your Rivervo email as "send as")

Gmail is not a mail client but you can receive and send from your Rivervo email inside Gmail.

1. Gmail → Settings → Accounts and Import → Add a mail account → Import from another account.
2. Enter your full Rivervo email address. Click Next.
3. Choose Import emails from my other account (POP3).
4. Fill in: username = full email, password, POP server = mail.yourdomain.com, port 995, check Always use a secure connection (SSL).
5. After it imports, go back to Accounts and Import → Send mail as → Add another email address.
6. Use the SMTP settings: server mail.yourdomain.com, port 465, SSL, full email as username.

Gmail will send a verification email to confirm you own the address. Check your Rivervo inbox, click the link, and you're set up.

Android (Gmail app, K-9, FairEmail)

All three use the same flow: choose "Other" account type, enter your email and password, then manually enter IMAP and SMTP settings from the table at the top. The Gmail app works fine but K-9 and FairEmail give you more control over advanced options like signatures and folder sync.

Common issues

• "Connection refused" — almost always wrong port. Double-check 993 (IMAP) and 465 (SMTP).
• "Authentication failed" — make sure your username is the full email address, not just the part before @.
• Emails send but don't receive — check cPanel → Email Accounts → Disk Usage. If the mailbox is full, incoming email bounces.
• Outlook stuck on "Loading profile" — close Outlook, delete the account from Control Panel → Mail, re-add.

For anything else, open a ticket and we'll look at the mail server logs.